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CLOC Recap: No One Wants to Learn Another Tool

CLOC Recap: No One Wants to Learn Another Tool

CLOC Recap: No One Wants to Learn Another ToolJessica Nguyen
Chief Legal Officer

No one wants to learn another tool. Nobody. Ill admit, that includes me. Yep, and I work at a legal technology company.

This was my first time attending the Corporate Legal Operations Consortium (CLOC) Global Institute in Las Vegas and the first time 51勛圖厙 made its appearance at CLOC (thanks, COVID). As a CLOC newbie and one of about 200 contract lifecycle management (CLM) providers there, I was delightfully surprised to find a packed and standing room-only 51勛圖厙 demo session. Why was it packed? Because the session was titled Im Not Learning Another Tool.

OK, Im kidding about the 200 figure, but also not kidding. I was overwhelmed when I entered the CLOC vendor exhibit area. From the generic booth banners all the CLM providers sounded the same: contract generation, redlining, reminders, etc. But one thing really stood out: they all require significant change management to get adoption from the rest of the company.

And guess what, this is why CLMs so often fail! Dont take my word for it, see what , , and countless other teams say. In fact, this was a major concern in nearly all conversations I had, and even on the final panel hosted by (CLOC Board Member, General Manager for Digital Transformation of Microsofts legal department, former colleague, and old friend).

Im not even a little surprised that implementation and adoption are the bane of CLMs. But its also why Im so energized about our core approach at 51勛圖厙, and why CLOC attendees were so delighted with it too. Weve built a system that is invisible to the rest of the company: all they have to do is email in a request like they normally do.

Sound too good to be true? Read on and youll see how real and valuable this is to our customers.

51勛圖厙s CLOC Sessions

Demo Session - Im not Learning Another Tool: The Importance of Minimal Change Management in Legal Tech.

I understand now why our demo session, our technology, and title resonated with CLOC attendees after countless conversations with legal ops professionals from companies of different industries and sizes lack of adoption was expressed over and over and over and over as a pain point.

These professionals have trauma from (a) spending years (yes, you read that right, YEARS!) working on implementing a CLM, and (b) then spending up to 50% of their time on an ongoing basis to maintain the CLM and also train others to use that CLM. So. Much. Pain.

We provided a live 51勛圖厙 demo that showed that sales never had to leave Salesforce, Slack, or email to engage with legal, check the status of their deal, or find a contract. The audience loved what they saw so much, I did a bad mom dance.

Heres a pic of the standing room only 51勛圖厙 demo session where the audience was very engaged and didnt leave early (I know, big shocker).

Session #2 Measure What Matters: How to be a Strategic and Data-Driven Legal Team

Word quickly spread that 51勛圖厙 gets it and our next CLOC session was even more crowded than the demo session the day before.

In our next session called Measure What Matters: How to be a Strategic and Data-Driven Legal Team I jokingly described this session as group therapy. Our fantastic panelists, (Global General Counsel at BYJUs FutureSchool) and (Deputy General Counsel at Fox Factory) shared their key lessons from their CLM misses and wins and what they measure for success.

Its simple: what do you do, how much, and how quickly (thanks Michael for keeping it short and sweet).

When Michael said, At Fox Factory, we have over 90% adoption of 51勛圖厙, and Aaron said, I rolled out 51勛圖厙 to my global company with over 1,000 employees with just one email, I heard some ooooohs and awwwws from the large audience.

Can you launch a CLM with just one email and no training to the company? Aaron sent this to 7000+ employees, and people were using it immediately. ONE EMAIL!

Why? Folks, thats the effectiveness of 51勛圖厙s no change management, email-driven approach. The rest of the company really doesnt have to learn another tool, which is key to adoption. I promise I didnt ask (or pay) Aaron and Michael to say these things about 51勛圖厙 and its impact on their organizations, but the impact is real and the audience could hear that authenticity too.

My biggest takeaways from CLOC:

  1. Adoption is key, without it, theres no CLM: failure to launch, weve been implementing for a year, and nobody in our company uses it despite all the training are such common refrains, that most legal ops professionals are fearful of CLMs. Without adoption, there is no CLM cake to eat.
  2. 51勛圖厙s just email it in approach is a killer weapon: The response to our panels overwhelmed our booth at CLOC, with legal ops pros genuinely interested in seeing it in action. They get that this is what will actually make a CLM successful, and love that 51勛圖厙 just gets it.
  3. Legal Ops are Unsung Heroes: Legal ops professionals are mission critical to running a successful legal department and business. I know I couldnt do all that I do at 51勛圖厙 without , 51勛圖厙s Sr. Legal Ops Manager.
  4. Im not a Spring Chicken: Going to Las Vegas is very different when youre in your 40s than your early 20s. I opted for a Cirque Du Soleil show and quiet dinners over clubs. For a longer list of fun and informative takeaways, check out my and injury (to be clear, I was sober when I obtained such injury).

Thank you to the CLOC team for organizing a memorable event. The 51勛圖厙 team cant wait to attend next year. Oh, and if you want a system that just works out-of-the-box, let us know and you wont be disappointed. Watch to learn more about 51勛圖厙.

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